FAQs

General Questions

  1. What happened to my old webcast account?
  2. What is different about this new service?
  3. Why do I have to pay for this new service?
  4. What all is included in my subscription?
  5. How many times can I watch a message?
  6. What is the "Additional Content" section?
  7. What methods of payment are acceptable?
  8. If I subscribe and decide I do not want to continue, how do I unsubscribe?

Technical Questions

  1. Why am I hearing both English and another language at the same time?
  2. Why does the player keep pausing to re-buffer?
  3. Is it necessary for my browser to accept cookies?
  4. Do I have to have a high-speed internet connection to subscribe and get the webcast?
  5. What is the difference between streaming video and downloading video?
  6. What are the advantages and disadvantages of downloading versus streaming?
  7. How do I download a file?
  8. How long will it take to download a message file?
  9. What is the approximate file size of a message file?
  10. Once I download a file, how long do I have to view it? How many times can I view it?
  11. Why do I have to have Windows Media Player Series 9?
  12. How do I know what version of the Windows Media Player I have?
  13. Can I use a Mac?
  14. What hardware and software do I need to take advantage of this service?
  15. Are there any special settings that I need to change in Media Player?
  16. When I try to display the message on a big screen I can see Windows Media Player but I cannot see the video playing (though it still appears on the laptop screen)?

Digital Rights Management (DRM) & Licensing Questions

  1. What is DRM?
  2. What is a license?
  3. If I have setup an account do I still need a license?
  4. Why would I need two licenses?
  5. Can I ever view a message without a license?
  6. Do I have to download the license?
  7. Do I need a license if I am going to view the message without downloading it?
  8. Can I start watching a file on one computer and then copy it over to my laptop and watch it again?
  9. Does the machine I download the file on automatically count as one of the two machines allowed?
  10. Do I have to download a license for every message that I want to view?

Questions Concerning Languages Other than English

  1. What languages will be available?
  2. If our small group (or church) has two or three language groups, can each language watch at the same time?
  3. Do I need to download a different file for each language that I want to watch?
  4. If I (we) need to set up additional accounts in order to be able to view multiple lanquages at the same time, will there be an additional charge?

General Questions

Q. What happened to my old webcast account?

All of the existing accounts expired on November 24, 2003. New users and previous users all need to establish a new account to view any webcasts. You can select your old user name and password, if you’d like, when you open your new account.

Q. What is different about this new service?

There are two primary differences. First, many different types of content have been and will be made available. Second, this service is now available to individuals as well as churches.

Q. Why do I have to pay for this new service?

In order to provide consistent and more reliable service to our Webcast subscribers, we have invested in both equipment and manpower to improve this service. In addition to more reliable service, we are committed to adding new content regularly.

Q. What all is included in my subscription?

The basic content section of the library is available to all subscribers. This includes content from three general categories.

First is a section which includes all the Wednesday Night meetings of the most recent term of the FTTA.

It also includes the most recent conference from among the Chinese New Year's Conference, the Memorial Weekend Conference and the Thanksgiving Conference.

Also included are selected conferences and video trainings given by Witness Lee. Fresh content will be rotated into this section periodically.

Q. How many times can I watch a message?

Your subscription entitles you to unlimited viewing of the basic content for 30 days. There is no limit to the number of times you can watch either a streaming file or a downloaded file within that 30 day period.

Q. What is the "Additional Content" section?

This section contains a number of additional trainings and conferences given by Witness Lee. There is a charge for watching these additional messages.

If you are a current subscriber, each message will cost $2.00. Non-subscribers can view these messages for $2.50 each. Subscribers can also purchase 10 ‘per-message-credits’ for $10.00. Non-subscribers can purchase 10 ‘per-message-credits’ for $20.00. These ‘per-message-credits’ do not expire and can be used at any time.

These messages can be viewed an unlimited number of times for a period of 30 days.

Open Windows are available for $6.00 each. There is no license time limit to the Open Windows videos.

Q. What methods of payment are acceptable?

Only debit card or major credit card payments can be accepted. You will be prompted for payment details the first time you view the content on this site.

Q. If I subscribe and decide I do not want to continue, how do I unsubscribe?

Go to the MY ACCOUNT page and click on Cancel Subscription in the Webcast Account box on the right. Click on Account Details for information concerning your account type and method of payment.


Q. Why am I hearing both English and another language at the same time?

The higher quality download file has stereo English/Translation audio tracks. The English is on the left channel and the translation is on the right channel. If you would like to listen to English only, you may do so by playing the message in Windows Media Player and then:
For Windows 2000 and XP users:
Click on View then Enhancements then Graphic Equalizer and then shift the balance bar all the way to the left.
For Vista users:
Click on the arrow below the Sync tab and select More Options. Select Speakers and Properties. Under Sound Playback select Advanced. Select Speakers and Properties. Choose the Levels tab. Under Volume Control select Balance. Under Balance move the right bar from 100 to 0 to remove the translated language.

You can also purchase a Stereo Phone Plug Adapter from Radio Shack (part number: 274-368) which will put English on both the left and right speakers.

If you are having difficulty separating the left and right channels you may have a cable problem or the sound card in your computer may be unable to adequately separate the left and right channel. There is a difference between a "Y" cable and a cable that separates the left and right audio channels. The cable should have a white connector and a red connector. If both connectors are the same color, then you are using a "Y" connector which is combining the left and right channels together and sharing them between 2 connectors.

If you continue to hear another language mixed in with English, there are 3 possible reasons:
  • SRS WOW Effect is turned on. This effect blends the left and right channels together. To turn this effect off, in Windows Media Player, click on "View" then "Enhancements" then "SRS WOW Effects". Click on "Turn off".
  • You may be using the wrong audio cable. There is a difference between a "Y" cable and a cable that separates the left and right audio channels. The cable should have a white connector and a red connector. If both connectors are the same color, then you are using a "Y" connector which is combining the left and right channels together and sharing them between 2 connectors.
  • Your audio card may not be of sufficient quality to seperate the left and right channels.
  • Q. Why does the player keep pausing to re-buffer?

    There are 2 reasons media player will have to re-buffer while watching a message:
  • If media player is re-buffering while watching a live webcast or watching a message online, this indicates your internet connection is not fast enough to keep up with the video stream.


  • You can reduce the number of times the message pauses to re-buffer by increasing the buffer size. The message will take longer to begin but the number of interruption due to re-buffering will be greatly reduced. To increase the buffer size in Windows Media Player, click on "Tools", then "Options...", then click on the "Performance" tab. Under "Network buffering", select "Buffer" and enter a buffer size of 45 seconds.

    If this does not solve the problem, you can force the media player to play at a lower bit-rate. The video quality will be slightly degraded but the player will not pause to re-buffer. To do this, in media player click on "Tools" then "Options" then click on the "Performance" tab. Under "Connection speed", click on "Choose connection speed" and select either "Dual ISDN (128 Kbps)" if you are watching the mono file or "DSL/Cable (256 Kbps)" is you are watching the stereo file.

  • If you are watching a webcast file stored on your hard drive and media player is frequently re-buffering, then either your computer is to slow to keep up with the decoding of the file or there is something else running on your computer which is taking up system resources.

  • Technical Questions

    Q. Is it necessary for my browser to accept cookies?

    Yes, cookies must be enabled. To enable cookies, follow these steps:
    1) click on "Tools" on the top menu bar in Internet Explorer. 2) click on "Internet Options...". This will open the Internet Options screen. 3) click on the "Privacy" tab.
    4) click on the "Advanced..." button. This will open the Advanced Privacy Settings screen. 5) Tick the "Override automatic cookie handling" box. 6) Under "First-party Cookies", select "Accept". 7) Under "Third-party Cookies", select "Accept".
    8) Click "OK" on the Advanced Privacy Settings screen. 9) Click "OK" on the Internet Options screen.

    Q. Do I have to have a high-speed internet connection to subscribe and get the webcast?

    No. You can use this service with a dial-up modem connection, provided your modem is at least 56Kb. However, we recommend a high-speed connection. If you decide to subscribe with a dial-up connection, we suggest that you limit the screen size on the Media Player to the smaller setting. Full-screen viewing at dial-up speeds is not recommended.

    Q. What is the difference between streaming video and downloading video?

    Streaming, either live or archive files, allows you to watch the video signal over the internet without waiting. Downloading the file actually moves or creates a copy of the file on your computer hard drive.

    Q. What are the advantages and disadvantages of downloading versus streaming?

    The primary advantage of streaming is immediacy. A streaming file, either live or from the archive, begins to play within a few seconds after you select it (it is normal for a short period of ‘buffering’ to take place—usually 20 to 30 seconds). Of course, streaming is the only way you can play a live message.

    There are a couple of advantages to downloading. The most significant is quality. Even with less than a high-speed connection, you can download a high quality video file to your computer. When you play it back, the quality will be consistently good, without the interruptions and periods of deterioration that are common with streaming.

    Another advantage of downloaded files is that your computer does not need a high speed connection during the playback. The first time you attempt to play a downloaded file, you must have some kind of internet connection. This enables the Media Player to go out and check for a valid license for that file. Once the license has been verified, it is not necessary for that computer to be connected to the internet for playback of that file. Alternatively, prior to downloading the file, play it for a minute or so. This will download the license to your computer. Then proceed to download the file.

    Q. How do I download a file?

    After you select the file you want to view, you will see a ‘pop-up’ window that gives you the choice to play the file or download the file. Right click (depress the button on the right hand of the mouse) the download symbol and select "Save Target As..."

    Q. How long will it take to download a message file?

    The download time depends on the connection speed. Faster connections, like DSL and cable modem, should be able to download the high quality files in about an hour, or a little more. We do not recommended downloading files with a 56K modem.

    Q. What is the approximate file size of a message file?

    A typical message file of high quality will be approximately 170 to 250 MB.

    Q. Once I download a file, how long do I have to view it? How many times can I view it?

    All files are available to subscribers for a period of 30 days from the time you begin playing the file. During this 30 day period, you can watch the file as many times as you want.

    Q. Why do I have to have Windows Media Player Series 9?

    WMP9 incorporates new technology, not available in earlier versions that enable us to deliver media with certain restrictions. This technology is called DRM — Digital Rights Management.

    Q. How do I know what version of the Windows Media Player I have?

    If you are not sure which version of Media Player you have, click on the help button on the tool bar in WMP. Then, click on the "About Windows Media Player". The window that comes up will display the version number.

    Q. Can I use a Mac?

    No. At this time Macs do not support Microsoft's Digital Rights Management version 7.

    Q. What hardware and software do I need to take advantage of this service?

    Any PC system that is compatible with WMP 9 will work. The minimum required operating system for your PC is Windows 98SE although Windows 2000 or Windows XP are strongly recommended.

    Q. Are there any special settings that I need to change in Media Player?

    There are two settings that must be checked in order for Media Player to work properly. One concerns acquiring the license, and the other concerns the player ID #.

    You can check these settings by clicking on "Tools", then "Options", then "Privacy". Make sure that the box is checked next to "Acquire licenses automatically for protected content" and the box next to "Send unique Player ID to content providers".

    Q. When I try to display the message on a big screen I can see Windows Media Player but I cannot see the video playing (though it still appears on the laptop screen)?

    This could possibly be a video acceleration problem. Try clicking on "Tools" in Media Player, then, "Options". Select the "Performance" tab at the top, and then click on the "Advanced" button (lower left). In the "Video Acceleration" section (upper left corner), make sure that none of the option boxes are checked.

    Digital Rights Management (DRM) & Licensing Questions

    Q. What is DRM?

    Digital Rights Management (DRM) is an encryption service that works in conjunction with Media Player to provide authorization for the Media Player to play an encrypted file. In order to play a file that has DRM, the Media Player must acquire a ‘license’.

    Q. What is a license?

    A license is an electronic key that the Media Player must obtain before it can play the file. A license is required for each file (message) you play on a machine.

    Q. If I have setup an account do I still need a license?

    When you watch a message, Media Player will automatically download the license for you. You may watch a message on up to two different computers.

    Q. Why would I need two licenses?

    You would need the second license if you wanted to play a message on a second machine. For example, if you start a message on your desktop machine, and want to finish watching on your laptop, you would need the second license for your laptop. This also becomes important for watching multiple languages (see section on Languages).

    Q. Can I ever view a message without a license?

    No. When you click the play button, Media Player checks to see if a valid license exists before it plays the file. If a license is found, the player automatically downloads that license and stores it until it expires (30 days). If no license is found, you will see a message telling you that no current license can be found.

    Q. Do I have to download the license?

    Media Player looks for a license when you attempt to play the file for the first time. If it does find a license for that file (message) on your computer, it will automatically download it. Therefore the first time you want to play the file you must be connected to the internet. Since the license is stored in the Media Player, any time you want to play the file after the license has been acquired; you do not need to have an internet connection.

    Q. Do I need a license if I am going to view the message without downloading it?

    Yes, a license is required for both streaming and playing a file.

    Q. Can I start watching a file on one computer and then copy it over to my laptop and watch it again?

    Yes. Subscribers are granted two licenses for each file. This enables users to view the file on a maximum of two machines. For example, you could download and begin watching a message on your home desktop machine, burn a copy onto a CD and then play that CD on one other machine, such as your laptop, or your computer at work or school. The second, or copied file, will be subject to the same expiration (30 days) as the original file stored on your first computer.

    Q. Does the machine I download the file on automatically count as one of the two machines allowed?

    No. The licenses are assigned to the playback machines, which could be different than the machine you downloaded the file on in the first place. Of course, if you begin playing the file on your download machine, that machine will utilize one of the licenses.

    Q. Do I have to download a license for every message that I want to view?

    Every time you start watching a file, Media Player automatically looks for a valid license and downloads it.

    Questions Concerning Languages Other than English

    Q. What languages will be available?

    All of the messages in Basic Content are available in English, Chinese, Korean, Spanish and Japanese except the "Witness Lee Archives" portion, which is only available in English.

    Depending on when they were given, older conferences and trainings in both the "Basic Content" section and the "Additional Content" section will only be available in English.

    We will be adding additional content in multiple languages as time goes on.

    Q. If our small group (or church) has two or three language groups, can each language watch at the same time?

    Each account is allowed two licenses for every message. So, if you want to watch English and Chinese, or English and Spanish, you could do so with one account. However, if you want to have three or four language groups watching the same message simultaneously, it would require two accounts (each with 2 licenses). Watching all five languages at the same time would require 3 separate accounts.

    Q. Do I need to download a different file for each language that I want to watch?

    No. Each downloaded file includes all five languages. If the file has multiple languages (indicated on the website), you can change the language track by clicking on ‘Play / Audio Language Tracks’ and selecting the desired language.

    This means that you can download a message and burn a copy onto a CD that could be played on another computer for the second language.

    Q. If I (we) need to set up additional accounts in order to be able to view multiple languages at the same time, will there be an additional charge?

    Yes. Each additional account will be charged at the regular rate.


    Copyright © Living Stream Ministry. All rights reserved. This webcast is produced
    exclusively by Living Stream Ministry, Anaheim, California. No portion of this webcast
    may be reproduced, rebroadcast, or transmitted in any form or by any means
    without the express written permission of Living Stream Ministry.